Last updated: 24 July 2026
This Refund & Billing Policy explains how prepaid balance and services work on planetary.music/services. It is part of our Terms of Service.
1. Paid and bonus balance
Paid features run on a prepaid USD balance. Each US dollar of pre-tax purchase principal adds one US dollar to your paid balance. Paid balance does not expire. Separate promotional or coupon bonus balance expires exactly 30 days after payment completion. We use unexpired bonus balance first, earliest expiry first, then paid balance. Each service's exact USD price is shown before you confirm.
2. Payments and saved cards
Balance purchases are one-time card payments processed securely by Stripe. Applicable tax is calculated and shown separately. A receipt is emailed to you.
You may explicitly consent to save a card for future Planetary purchases under terms version saved-card-v1. Stripe stores the card; we store only consent records, provider identifiers, and safe display details, not the full card number. You may revoke consent by removing the card in your account. A card used by active auto top-up must first be replaced or auto top-up must be disabled.
3. Optional auto top-up
Auto top-up is disabled by default. Enabling it records your separate consent under terms version auto-top-up-v1 and authorizes unscheduled off-session charges to your default saved card. You choose the balance threshold, whole-dollar top-up amount, and required monthly pre-tax cap. Applicable tax is disclosed separately.
An enabled top-up may run when a service debit takes your total spendable balance below the threshold, or once when you enable it while already below the threshold. Bonus-balance expiry alone does not trigger a charge. Auto top-up pauses after an unresolved failure, loss of valid default-card consent, or an administrative negative balance. You may disable it at any time.
4. Using balance
Your balance is charged when a service runs. Because AI-assisted processing begins immediately and incurs real compute cost, amounts spent on a completed service are non-refundable except as required by law or as described below.
5. Failed or defective jobs
If a job fails on our side, produces no usable output, or is not delivered, the charge for that job is automatically restored to your balance (or we will re-run it). If you think a completed job was defective, contact support@planetary.music within 14 days and we will review it in good faith. A service restoration preserves the original paid and bonus allocation and does not extend the original bonus-balance expiry.
6. Purchase refunds and unused balance
Unused paid balance remains available without expiry; unused bonus balance remains only until its stated 30-day expiry. If you believe you were charged in error, contact us — we handle reasonable requests fairly.
Cash refunds are full-purchase refunds. When a full cash refund succeeds, we revoke the paid balance and all bonus value granted by that purchase that has not already expired, including value already spent. Your paid balance can therefore become negative. Bonus value already removed by expiry is not removed twice. If the payment provider reports that the cash refund failed or was canceled, we restore the exact clawback allocation; a cash refund never creates fresh bonus value.
7. Statutory withdrawal rights (EU/UK consumers)
Where you have a legal right of withdrawal for digital services, please note that by starting a job you request immediate performance and acknowledge that you lose the right of withdrawal for that job once it is completed. Unused balance purchases may still be eligible for withdrawal within the statutory period.
8. Chargebacks
If you have a problem with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Abusive or fraudulent chargebacks may result in account suspension.
9. Pricing changes
We may change future service prices and promotional offers. Any future change to balance-purchase terms will be disclosed before purchase and will not alter a completed purchase.
10. Contact
Billing questions: support@planetary.music.